FWIW, expect the owner or her daughter to be by sometime later to present their side of things....it's an interesting counterpoint, and pretty much about what I expected. It's their story to tell, so I'll leave it to them to do so. Just seems odd to me how we'll go after a local range based on a 3rd-party report from someone we don't really know anything about.
5 or 20 - if you're coming in as a group, then come in as a group - not wander in willy-nilly, then expect folks to bend over backwards.
And M2....we get it that you're butt-hurt over they way they "mistreated" you....but let me ask you something - how much did you contribute to the shooting sports in South Texas last year? I'm not going to put out the numbers, because that's something that they should disclose if they're so inclined - but they were well into 5 figures....very well - and then some. They put their money where their mouth is. I don't care what range you go to, you can find fault in some aspect. Hell - just trying to find decent employees is a challenge - and I know for a fact that they pay about 20% more than other ranges around here.
Would you rather they close? Where would folks go to shoot then? I've always found Carol and Michele to be more than approachable - and reasonable. When they can reasonably make something better, they will. Thing is, you also have to realize that they have to deal with a wide variety of folks as well - from knowledgeable to idiots, reasonable to jackasses. You'll never please everyone in the public, no matter how hard you try.
The guy that started the whining on TTAG....strikes me as one of those that expects everything HIS way and never gives a thought to the other side of the coin. And if he WAS 2nd in line and this guy supposedly cut in, then he should've said something rather than sitting back like some wimp and expecting everyone else to do it for him.
StevenC, you make a few valid points here but also seem to have additional information or are making assumptions. I see that you signed up today and used your first post to respond to this thread. In the interest of full disclosure can you tell us how, if at all, you are affiliated with this range?
Glad to see you joined us Steve!
StevenC, I very much appreciate your taking the time to come back on and respond to my question.
I don't have a dog in this fight either and live too far away to do business with The Bullet Hole.
I wasn't there and don't know what really happened but I did read the response by Steven C. I highly resent that he would join our group, respond to the OP with post number ONE, then fade out of sight. He's still at post number ONE and apparently has no interest in being part of the TGT forum. I have a problem with that and he can go F himself. His post did a LOT to persuade me that there was some rude and uncaring customer service behavior directed toward this customer.
Flash