sounds like an evil prank..Last order to Palmetto State Armory. Attached below is the tracking information from UPS. I emailed PSA right after I saw this from UPS. . No response from PSA to my email. Today I called, long hold then PSA says UPS never notified them, and said they will send a claim notice to UPS today. 7 days after UPS informs PSA the package was " empty and discarded".
Now PSA will " start the process, it will take up to 10 days". Really? Start the process, its done, package destroyed per UPS.
PSA is great! Never a problem till you have a problem.
UPS TRACKING
Last Updated: 09/11/2024 12:51 PM
Shipment Details
Shipment Progress
09/11/2024
12:51 PMAll merchandise is missing and the empty carton was discarded. UPS will notify the sender.
Arlington, TX US09/05/2024
07:40 AMArrived at Facility
Arlington, TX US09/05/2024
06:39 AMDeparted from Facility
Mesquite, TX US09/05/2024
06:16 AMArrived at Facility
Mesquite, TX US09/04/2024
07:28 PMDeparted from Facility
Nashville, TN US09/04/2024
01:24 PMArrived at Facility
Nashville, TN US09/04/2024
11:10 AMDeparted from Facility
Knoxville, TN US09/04/2024
06:56 AMArrived at Facility
Knoxville, TN US09/04/2024
01:49 AMDeparted from Facility
West Columbia, SC US09/03/2024
01:50 PMArrived at Facility
West Columbia, SC US09/02/2024
12:03 PMShipper created a label, UPS has not received the package yet.
US
UPS sent verification they notified PSA to me, but they waited 6 days from the " event". PSA did nothing till called. PSA said 10 to 15 days, not 10. Why, because " that is our policy".So ... UPS lost your parcel sometime after 740A on 9/5. Six days later they promise to contact the sender about 1pm on September 11. You have a beef with PSA without any confirmation that UPS did, in fact, eventually or ever contact PSA. Judging by the love of transactional record keeping demonstrated, UPS will enter a record of actual contact in that record if or when it happens.
Shift your Beef. UPS sat with zero update for 6 days before promising to notify PSA at some future time. PSA tells you they hadn't been notified, but they're on it now. No reason to lie.
Sucks that some thief picked on your delivery. It was in UPS custody. Why do they need 10 days?
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Exactly, they did not start anything. After being told by UPS on the 11th they sat with their head up their ass. I emailed PSA on the 12th. They still sat with their head up their ass until the 17th. Then, when the customer ( me) called, to see why they had sat with their heads up their ass, they started the process.
Is waiting for a complaint call to trigger an inevitable claim process any form of quality control? It should be a rote function and process, in response to a shipper informing the seller, there was a failure in transport.
It is on both, UPS screwed up. PSA sat on thier hands until the customer called.
I must disagree. Focusing on UPS is lame and non-productive, their part is done, and nothing can change that. Focusing on the bottle neck has a potential to alleviate the problem sooner. I contacted the bank, verified I could reverse the charge, they suggested contacting PSA , speak to a manager, lay down ultimatum. Said to stress that they can and will do it now, no excuses stand. I called. After full disclosure of what was going to happen, he agreed to refund immediately. As one of our members said, squeaky wheel.Again, I don't see PSA's culpability in this. It's not their fault that the package was stolen/lost in transit, and I am sure they will make things right; but expecting them to immediately send a second firearm before researching the problem is a bit unrealistic. Do you expect them to presume UPS did their due diligence in trying to locate the stolen item? It's not like their facilities don't have video surveillance...
Honestly, your beef should be with UPS as they are the ones that caused this situation, not PSA!
Bull , see above, it is doneThere is nobody but you watching your package specifically. Even when the loss occurred, UPS didn't get on the phone and call PSA to notify them. UPS will ultimately just issue a credit on their monthly statement for the loss. Most of the time what needs to happen is exactly what happened - they wait for the customer to notify the vendor, who then files the claim with UPS, waits for confirmation, and then waits for the credit to (hopefully) appear on the invoice. In the mean time, the vendor ships out a replacement on their dime to make the customer whole.
The timing is exactly what I'd expect, PSA took your call, started the claim and waited for UPS to verify the package was lost and won't make it to the destination, then shipped out your replacement.
I think I get you now. Did I get this right ... dummies need to raise prices so they can hire more professional staff in the shipping department and still have enough profits floating to cover mistakes made downstream in the delivery chanel in stead of investigating/confirming the downstream failures?Just happy to get this closed. PSA is great, if nothing goes wrong, How they deal with issues is disjointed and sloppy. Piss poor.
PSA fanboy, bro? It can all be handled with quality programming. I got ya, nobody should complain, or they will raise prices.I think I get you now. Did I get this right ... dummies need to raise prices so they can hire more professional staff in the shipping department and still have enough profits floating to cover mistakes made downstream in the delivery chanel in stead of investigating/confirming the downstream failures?
They gonna have to change their entire business model for you bro. Maybe it makes sense. But I like their fair profits, deal delivery focus plenty. Have you tried their sister company, brick & mortar? I hear their shipping is fast, reliable and free - worth a looksie maybe.
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I must disagree. Focusing on UPS is lame and non-productive, their part is done, and nothing can change that. Focusing on the bottle neck has a potential to alleviate the problem sooner. I contacted the bank, verified I could reverse the charge, they suggested contacting PSA , speak to a manager, lay down ultimatum. Said to stress that they can and will do it now, no excuses stand. I called. After full disclosure of what was going to happen, he agreed to refund immediately. As one of our members said, squeaky wheel.
Yes, you are correct, never disagree with the status quo. PSA is perfect just the way they are. There is no room for improvement. So let it be written! Another great military mind, who does not seek to correct or improve, when an issue arises.Disagree all you want, but PSA wasn't the cause of the problem and your expectations that they immediately correct the problem UPS caused is unrealistic.
They are well known for taking care of their customers and I am sure they will do the same for you despite your negative attitude towards them.
Unless you requested and paid for insurance on the firearm, their liability ended when it was put in UPS' hands.
UPS should be the ones responsible for replacing the lost firearm, not PSA!
It speaks highly of PSA for doing so, and less on you for demanding they do so!
PSA fanboy, bro?
Agreed, completely.You got me pegged. But more generally ... fan boy for all the budget reasonable pew suppliers.
And big enough to admit to my share of misplaced blame/attribution biases. Plenty of examples me pressuring the folks I had leverage over to solve problems they did not cause. Leverage is a scarce resource.
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Yes, you are correct, never disagree with the status quo. PSA is perfect just the way they are. There is no room for improvement. So let it be written! Another great military mind, who does not seek to correct or improve, when an issue arises.
Nice picture of yourself there Max, but you are leaving an anal ease stain on your couch.