Alternate thread title - Is customer service really this dead?
OK, what's the right response to this situation?
I walk into a gun shop. I'm greeted immediately by a guy who's anxious to show me something, anything. I tell him I'm just browsing to see if any interesting used/old stuff has come in. I'm obviously headed to the case where the old guns taken in on trade are kept.
Without me asking, he puts a reproduction SAA in my hands, then calls attention to some repro shotguns and rifles. I glance over the Glock case and ask if a particular one is a Gen 5 and he pulls it out. I ask if that's a Ruger charger behind the counter. It was and it was.
I didn't ask him to show me stuff. I had told him I was just browsing for interesting used stuff. Yet he put all this rapid-fire effort into trying to shove into my hands anything even slightly related to any small talk I was making. I just wanted him to leave me alone to look at the stuff with the "used" tags.
Then he looks square at me and asks "Are you going to buy anything today?"
"No."
I had been making that clear and trying not to waste his time since I stepped in the door. He just frowned at me and walked away.
And I just walked out.
The encounter really left me in a sour mood, something that's the opposite of the way I usually feel when leaving a gun store.
So is this normal? Am I supposed to buy a gun within 90 seconds of entering a shop or else be made to feel unwelcome?
OK, what's the right response to this situation?
I walk into a gun shop. I'm greeted immediately by a guy who's anxious to show me something, anything. I tell him I'm just browsing to see if any interesting used/old stuff has come in. I'm obviously headed to the case where the old guns taken in on trade are kept.
Without me asking, he puts a reproduction SAA in my hands, then calls attention to some repro shotguns and rifles. I glance over the Glock case and ask if a particular one is a Gen 5 and he pulls it out. I ask if that's a Ruger charger behind the counter. It was and it was.
I didn't ask him to show me stuff. I had told him I was just browsing for interesting used stuff. Yet he put all this rapid-fire effort into trying to shove into my hands anything even slightly related to any small talk I was making. I just wanted him to leave me alone to look at the stuff with the "used" tags.
Then he looks square at me and asks "Are you going to buy anything today?"
"No."
I had been making that clear and trying not to waste his time since I stepped in the door. He just frowned at me and walked away.
And I just walked out.
The encounter really left me in a sour mood, something that's the opposite of the way I usually feel when leaving a gun store.
So is this normal? Am I supposed to buy a gun within 90 seconds of entering a shop or else be made to feel unwelcome?