The phrase is everywhere. Or the alternate, "Difficult and Unprecedented Times"!
Now that Trump has been sidelined and the Chinese Flu is significantly less contagious and dangerous, it is my opinion that some, perhaps many, are using the "panicdemic" to be lazy.
Call a business, doctor's office, pharmacy, pet store, bank, or any business, and you will listen to a recording that explains everything they are doing to "keep employees and customers safe". Then, they remind you to "listen closesly as some options have changed". Forget about EVER talking to a real person. Shouldn't answering a phone call be "safe". You would think customer service by phone would be on the rise since it curtails contact. Nope!
I went to the bank (weekday morning) to handle a few transactions. Only the drive through was open. Normally, this Branch limits inside customers to two individuals. Not this day. Only the drive thru, which was slow and inconvenient - given what I needed to accomplish. And I was the only one in line! Why wasn't the lobby open? My guess is they didn't want to deal with inside customers.
Then, I traveled to Dallas and spent the night at a hotel (La Quinta). Checking in I was very tired, but already looking forward to the next morning's cup of coffee. Not so fast... They had posted a sign saying that the breakfast bar and coffee pots were off limits due to these uncertain times. No breakfast, no coffee, and I paid full price - the same as the last time when I ate my fill of hot breakfast items and coffee.
Then I stopped at Taco Bell. Again, drive thru only. I asked for packets of hot sauce and napkins with my order and again at the window. I was assured they were in the bag, sealed for my protection. Guess what...no condiments...no napkins.
I understand that businesses have been impacted, and that supply chain has been severely interrupted. Still, I'm beginning to see evidence of leaning on the situation as an excuse to do less, provide little or no customer service, along with little or no effort.
Flame away for my rant and my frustration. I guess I'm becoming overwhelmed during "these difficult and unprecedented times".
Now that Trump has been sidelined and the Chinese Flu is significantly less contagious and dangerous, it is my opinion that some, perhaps many, are using the "panicdemic" to be lazy.
Call a business, doctor's office, pharmacy, pet store, bank, or any business, and you will listen to a recording that explains everything they are doing to "keep employees and customers safe". Then, they remind you to "listen closesly as some options have changed". Forget about EVER talking to a real person. Shouldn't answering a phone call be "safe". You would think customer service by phone would be on the rise since it curtails contact. Nope!
I went to the bank (weekday morning) to handle a few transactions. Only the drive through was open. Normally, this Branch limits inside customers to two individuals. Not this day. Only the drive thru, which was slow and inconvenient - given what I needed to accomplish. And I was the only one in line! Why wasn't the lobby open? My guess is they didn't want to deal with inside customers.
Then, I traveled to Dallas and spent the night at a hotel (La Quinta). Checking in I was very tired, but already looking forward to the next morning's cup of coffee. Not so fast... They had posted a sign saying that the breakfast bar and coffee pots were off limits due to these uncertain times. No breakfast, no coffee, and I paid full price - the same as the last time when I ate my fill of hot breakfast items and coffee.
Then I stopped at Taco Bell. Again, drive thru only. I asked for packets of hot sauce and napkins with my order and again at the window. I was assured they were in the bag, sealed for my protection. Guess what...no condiments...no napkins.
I understand that businesses have been impacted, and that supply chain has been severely interrupted. Still, I'm beginning to see evidence of leaning on the situation as an excuse to do less, provide little or no customer service, along with little or no effort.
Flame away for my rant and my frustration. I guess I'm becoming overwhelmed during "these difficult and unprecedented times".