I have free maintenance through 36K miles.
Why do the dealership service guys act like I am asking them to do more than their job?
I call just a few minutes ago to my local and only GM dealership in Granbury, Texas (for those keeping score) to ask if the 4 hour oil change is complete.
Receptionist sends me to someone who puts me on hold for 10 minutes. finally some guy answers and I ask if my truck is ready.
He asks who the service writer is and I answer that I don't know the guy's name.
With a heavy sigh he says he's not sure he can help me without the name.
With just as heavy a sigh, I ask if he thinks the service manager can find it.
Hang on ... 15 seconds later, he says it's ready.
I'm sure they are doing donuts in it as I type this.
Why do the dealership service guys act like I am asking them to do more than their job?
I call just a few minutes ago to my local and only GM dealership in Granbury, Texas (for those keeping score) to ask if the 4 hour oil change is complete.
Receptionist sends me to someone who puts me on hold for 10 minutes. finally some guy answers and I ask if my truck is ready.
He asks who the service writer is and I answer that I don't know the guy's name.
With a heavy sigh he says he's not sure he can help me without the name.
With just as heavy a sigh, I ask if he thinks the service manager can find it.
Hang on ... 15 seconds later, he says it's ready.
I'm sure they are doing donuts in it as I type this.