I just wanted to warn TGT members about a negative experience that I had with Lucy Creek Arms in Lampasas, Texas.
The owner Tim Miller appears to be a very nice person and makes a great first impression. I met him through a mutual friend (that recently also had a bad experience at Lucy Creek Arms). Mr. Miller is a very knowledgeable instructor and I learned a lot at his 1 day defensive handgun class back in April. His instructional classes are priced fairly competitively and instructed well.
Now the bad part….
In March I asked Mr. Miller to order a STAG Model 3 directly from the manufacturer. Mr. Miller ensured me that this order should take no more than 5 weeks. I stressed the importance of having this rifle in less than 8 weeks for an upcoming 3 gun match, and Mr. Miller ensured that he would “make it happen”. This was the only reason that I ordered this rifle through Lucy Creek Arms. Mr. Miller charged me MSRP from STAG’s website. I paid for the rifle in full and began my wait.
After 6 weeks, I called Mr. Miller and inquired on the status of my order. He told me that he had not heard anything and that he would contact me after speaking to STAG.
On week 7 I left a message on Mr. Miller’s answering machine inquiring to the status of my order. I never received a call back.
On week 8 I left another message on Mr. Miller’s answering machine inquiring to the status of my order. This time Mr. Miller called me back and left me a really NASTY voicemail telling me not to bother him with my order, he has more important things to do than track down my rifle, and that he never told me that he could get my rifle in 5 – 8 weeks. I called STAG directly and asked them if they are having any back-order issues or if they were still waiting to fill any orders from March. The STAG representative could not release full details since I did not order the rifle directly, but he guaranteed me that all orders from March and April were filled and they were working on May orders.
On week 9 I called Mr. Miller and asked him to refund my money for the purchase and I was no longer interested in the rifle. Mr. Miller refused to refund my money and told me that the “upcoming election” was to blame for my slow order. I told him what the STAG representative had said, and he told me that he was going to contact STAG because they were “lying”. Mr. Miller called me back the next day and told me that my rifle would be shipped “next week” and I would have a delivery date within the next two weeks.
Mr. Miller never contacted me after that conversation. Thankfully I paid for the rifle with my credit card and I won the credit card dispute. My dispute agent contacted me to let me know that I won the dispute and that Mr. Miller could not provide any documentation that showed that he ever ordered my rifle. Apparently this has happened to several people. Just Google, “Lucy Creek Arms Reviews”.
The owner Tim Miller appears to be a very nice person and makes a great first impression. I met him through a mutual friend (that recently also had a bad experience at Lucy Creek Arms). Mr. Miller is a very knowledgeable instructor and I learned a lot at his 1 day defensive handgun class back in April. His instructional classes are priced fairly competitively and instructed well.
Now the bad part….
In March I asked Mr. Miller to order a STAG Model 3 directly from the manufacturer. Mr. Miller ensured me that this order should take no more than 5 weeks. I stressed the importance of having this rifle in less than 8 weeks for an upcoming 3 gun match, and Mr. Miller ensured that he would “make it happen”. This was the only reason that I ordered this rifle through Lucy Creek Arms. Mr. Miller charged me MSRP from STAG’s website. I paid for the rifle in full and began my wait.
After 6 weeks, I called Mr. Miller and inquired on the status of my order. He told me that he had not heard anything and that he would contact me after speaking to STAG.
On week 7 I left a message on Mr. Miller’s answering machine inquiring to the status of my order. I never received a call back.
On week 8 I left another message on Mr. Miller’s answering machine inquiring to the status of my order. This time Mr. Miller called me back and left me a really NASTY voicemail telling me not to bother him with my order, he has more important things to do than track down my rifle, and that he never told me that he could get my rifle in 5 – 8 weeks. I called STAG directly and asked them if they are having any back-order issues or if they were still waiting to fill any orders from March. The STAG representative could not release full details since I did not order the rifle directly, but he guaranteed me that all orders from March and April were filled and they were working on May orders.
On week 9 I called Mr. Miller and asked him to refund my money for the purchase and I was no longer interested in the rifle. Mr. Miller refused to refund my money and told me that the “upcoming election” was to blame for my slow order. I told him what the STAG representative had said, and he told me that he was going to contact STAG because they were “lying”. Mr. Miller called me back the next day and told me that my rifle would be shipped “next week” and I would have a delivery date within the next two weeks.
Mr. Miller never contacted me after that conversation. Thankfully I paid for the rifle with my credit card and I won the credit card dispute. My dispute agent contacted me to let me know that I won the dispute and that Mr. Miller could not provide any documentation that showed that he ever ordered my rifle. Apparently this has happened to several people. Just Google, “Lucy Creek Arms Reviews”.
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