I received the following email response on the 14th:
"Our records indicate that your license was issued on 05/06/2021 and was NOT returned by the post office as “Undeliverable As Addressed – Return To Sender”. Please verify your current mailing address below. If the address is incomplete or otherwise incorrect, you will need to notify this department so that your web portal can be reset to allow you to submit a change of address request."
So, my assumption is the post office lost my license in the mail. I figured I wasn't going to get a favorable resolution pursuing the issue, so I relented and paid the $25 for a reprint