DEAL Olight Red Laser Light Bald RL Mini Is Live Now! Only $87.96

[Olight USA]

Baldr RL Mini — Latest red laser weapon light Baldr RL Mini Up to 30% OFF SALE is LIVE now!

Go to Olightstore to choose your favorite items! Cleck Here Save an Extra 30% off on Build Your Own DIY Bundle.

Baldr RL Mini : Only $87.96. Baldr RL Mini Bundle : only $ 107.03

A FREE i3E keychain light will be automatically added to the cart for every newly registered customer.

Visit the Sale: https://www.olightstore.com/baldr-rlmini-bk.html

__________________
E-mail: kevin_xiao@olightworld.com
Web: www.olightstore.com

 

[wileycoyote]

i tried and tried to buy one online, but their system wouldn't accept payment.

i both called and wrote olight, but never got a reply. very strange to have such poor customer service considering how nice their products are (i currently have one of their flashlights in my pocket as i type, and another next to my bed).

and now i see the price has increased, so i guess i'm s**t out of luck. oh well...

hope they get their e-commerce site fixed and put those rail lights back on sale again.

 

[Charlie]

Because of their lack of response to your inquiry, I will not purchase their products. I learned a long time ago that if someone trying to sell something ignores questions and potential customers, they don't need my business.

 

[Olight USA]

i tried and tried to buy one online, but their system wouldn't accept payment.

i both called and wrote olight, but never got a reply. very strange to have such poor customer service considering how nice their products are (i currently have one of their flashlights in my pocket as i type, and another next to my bed).

and now i see the price has increased, so i guess i'm s**t out of luck. oh well...

hope they get their e-commerce site fixed and put those rail lights back on sale again.

Hello Sir,

Sorry for the delay. Could you tell me which product you want to buy? I will report your questions to our technical department.

Thanks,
Olight Kevin

 

[Olight USA]

Because of their lack of response to your inquiry, I will not purchase their products. I learned a long time ago that if someone trying to sell something ignores questions and potential customers, they don't need my business.

Hello Sir,

Sorry for the delay. You can report your question to me. I will help you solve it as soon as possible.

Best,
Olight Kevin

 

[wileycoyote]

kevin, thank you for getting back to me via this forum.

i have good news to share. just yesterday i was informed the lights i wanted have been shipped. here's the backstory:

olight finally did get a hold of me by email. i explained the problem again and they agreed to honor the sale price. they took my order and are shipping me the items i requested. from what i understood, the issue was due to a couple of things: limited support personal and phone lines being down due to covid, plus being an international company their e-commerce system does not always handle the credit cards correctly.

i've always been fond of their products for their superior design and pricing, when compared to other chinese makers. now that we're both back on the same page, i plan to continue my support.

 

[Charlie]

Why would phone lines be down because of covid? Real question as I don't have a clue why that would be.

 

[wileycoyote]

my bad, i should have stated that differently. from what i understood, because of covid they didn't have personal to handle the calls. in other words, no customer service reps available.

just found this posted on their website: "Phone system is temporarily suspended."

 

[Charlie]

Understand! Great that they got hold of you, especially here on the forum. If it was just a pothole on their communication road, it looks like they smoothed things out!

 

[wileycoyote]

correct Charlie.

i was contacted directly by email and here via this thread. my concerns have been erased.

way to go olight!!!!